Frequently Asked Questions

Do you carry the rugs in stock or are they made to order?

The majority of rugs and carpets on the website are available from stock in all sizes. - We hold the largest stocks in the UK.

How can we pay for the rugs?

This can be done by Visa, Mastercard, Delta and Maestro.

Do you do mail order?

Yes we do. You can select from the website for mail order.

How quick is delivery and How much is it?

How do we order rugs?

The majority of rugs are available to buy online using our secure e-commerce ordering system. You can also order by email or by telephone, make an enquiry by email and we will contact you as soon as possible. Or call us on 0845 4 900 600 and quote the design number and size required.

If we like a rug but the size is not available can this be made?

Yes, Any Chinese, Tibetan, Indian and Pakistan quality can be made to special order. You can even have your own design made. There is basically no limit to the size made but the largest loom available is approx 50ft by 30ft.

If we buy a rug and find it is unsuitable can we return it?

A. Yes, all goods in an unused condition, purchased from us can be returned for a full refund within 7 days

PROVENANCE OF FRITHRUGS

As one of the UK's biggest importer of rugs and carpets, FrithRugs is keen to ensure that the products we sell have been produced to the highest standards and without exploitation. 

FrithRugs imports its products directly from the manufacturer and several times a year we visit manufacturers and weaving areas. In order to supply FrithRugs we insist that manufacturers conform to strict ethical policies which include the criteria than no child or slave labour is used in the production of rugs and carpets. We also make unannounced and random visits to carpet looms and weaving areas on a regular basis to ensure that our policies are enforced. 

FrithRugs fully supports and endorses RugMark (the international non-profit organization devoted to ending child labour in the handmade carpet industry in South Asia). We believe this is an excellent system for smaller importers and wholesalers; however it is our experience that on some occasions the RugMark label has been used by suppliers who do not in fact have RugMark status.

Therefore as a company with major purchasing power we feel much more confident in setting out and adhering to our own stringent polices which we can police and enforce. We need to be confident in the provenance of FrithRugs, and so we insist on our own labels which meet our own exacting standards.

IN THE COMMUNITY

FrithRugs has helped establish a school in the main weaving area of Bhadohi in Utta Pradesh, North East India and continues to contribute to the running of this school and its continued expansion.

Note: The majority of Persian rugs are over 25 years old and as such we are not able to determine their provenance.

FrithRugs is a trading name of GH Frith (Bodelwyddan) Ltd

Registered in England and Wales Reg Number : 6911352

Registered office  Kaydon House, Kinmel Park, Bodelwyddan LL18 5TY

Telephone 0845 4 900 600

sales@frithrugs.co.uk