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Frequently Asked Questions

Do you carry the rugs in stock or are they made to order?

The majority of rugs and carpets on the website are available from stock in all sizes. - We hold the largest stocks in the UK.

 

How can we pay for the rugs?

This can be done by Visa, Mastercard, Delta and Maestro.

 

Do you do mail order?

Yes we do. You can select from the website for mail order.

 

How quick is delivery and How much is it?

Delivery will be sent out by courier the same day or next day if order is after 12pm. Delivery is sent on next day service. Delivery is free of charge if order is over £75. *Uk Mainland Only.

For goods which are to large for standard carriers to take – goods over 10’ wide and over 60kgs the delivery time will be extended to 7- 14days. These will be delivered via our own vans. (Mainland Only)

*Off Shore Islands

All Northern Ireland, Isle of Wight, Eire, IOM, The Channel Isle’s and the following postcodes AB, DD, FK, IV, KW, PA AND PH have a size / weight  limit of 12’ x 9’ (3.66 x 2.74) or 50kgs.* These are all suject to  an extra delivery charge dependand on size and weight.

 

How do we order rugs?

The majority of rugs are available to buy online using our secure e-commerce ordering system. You can also order by email or by telephone, make an enquiry by email and we will contact you as soon as possible. Or call us on 0845 4 900 600 and quote the design number and size required.

 

I have underfloor heating can a rug be put on top?

When placing any rug on underfloor heating loss of heat will be noticed, as you are insulating the floor. Some rugs may may not be suitable for underfloor heating, you should enquire before purchasing. We will be shortly introduing tog ratings for our rugs.

 

Will sunlight in a conservatory fade the rug?

All wool rugs will fade in direct sunlight, the more sunlight the rug is exposed to the quicker they will fade. When windows are all the way to the floor this when the rug will suffer the most. To avoid premature fading, close blinds or curtains when the room is not in use. Also to note is some rugs which have latex in them may not be suitable for high doses of sunlight as this will dry the latex out and make the rug stiff and possibly dusty. Please ask for advice if required.

 

Do we require underlay?

If the rug is to be placed on a wooden floor then yes you will definately require underlay.Underlay will in the first instant stop the rug from moving around.It will also help to protect your floor and the backing on your rug.

Please Note that in certain instances it may be necessary for the underlay to be supplied in more than one piece depending on the size required. This will in no way affect the preformance of the underlay.

 

If we like a rug but the size is not available can this be made?

Yes, Any Chinese, Tibetan, Indian and Pakistan quality can be made to special order. You can even have your own design made. There is basically no limit to the size made but the largest loom available is approx 50ft by 30ft.

 

If we buy a rug and find it is unsuitable can we return it?

Yes, all goods in an unused condition, purchased from us can be returned for a full refund within 7 days

 

PROVENANCE OF FRITHRUGS

As one of the UKs biggest importer of rugs and carpets, FrithRugs is keen to ensure that the products we sell have been produced to the highest standards and without exploitation.

 

FrithRugs imports its products directly from the manufacturer and several times a year we visit manufacturers and weaving areas. In order to supply FrithRugs we insist that manufacturers conform to strict ethical policies which include the criteria than no child or slave labour is used in the production of rugs and carpets. We also make unannounced and random visits to carpet looms and weaving areas on a regular basis to ensure that our policies are enforced.

 

FrithRugs fully supports and endorses GoodWeave International (the international non-profit organization devoted to ending child labour in the handmade carpet industry in South Asia). We believe this is an excellent system for smaller importers and wholesalers; however it is our experience that on some occasions the GoodWeave International label has been used by suppliers who do not in fact have GoodWeave International status.

 

Therefore as a company with major purchasing power we feel much more confident in setting out and adhering to our own stringent polices which we can police and enforce. We need to be confident in the provenance of FrithRugs, and so we insist on our own labels which meet our own exacting standards.

 

IN THE COMMUNITY

FrithRugs has helped establish a school in the main weaving area of Bhadohi in Utta Pradesh, North East India and continues to contribute to the running of this school and its continued expansion.

Note: The majority of Persian rugs are over 25 years old and as such we are not able to determine their provenance.

 

COMPANY REGISTRATION DETAILS

FrithRugs is a trading name of GH Frith (Bodelwyddan) Ltd Registered in England and Wales Reg Number: 6911352

Registered Office: Kaydon House, Kinmel Park, Bodelwyddan, LL18 5TY

Telephone 0845 4 900 600

 

sales@frithrugs.co.uk