All goods carry a 12month guarantee against faulty workmanship and materials.
On hard floors an underlay is required. The guarantee given will be invalid if no underlay is used on hard floors. Occasionally a none slip underlay will be needed on a fitted carpet to stop creeping. If your rug is creeping on your carpet you must purchase a anti-creep underlay as soon as possible to avoid any permanent damage to your rug. All types of underlay are available from in store or to order from the website.
When regular cleaning using automatic vacuum cleaners, you must only use the suction only pipes. The bristles used on an upright vacuum cleaning can damage the wool pile and cause premature wearing out. Please see care and cleaning instructions on your receipt.