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Simple Returns/Refund Policy - Online Orders

Our returns policy is simple – Return any goods to us in a unused condition within 14 days for a full refund to our head office: FrithRugs, Kaydon House, Kinmel Park, Bodelwyddan, Denbighshire, LL18 5TY. You must arrange for and pay the costs of returning the products and is entirely your responsibility to ensure the safe keeping of the products whilst in your possession. If you require us to arrange the collection we will gladly arrange this for you and the cost of this will be set aside to the refund due. Returns do not need to be in their original packaging, but must be something similar as to not get damaged in transit.

You may also make returns in PERSON to any of our stores without appointment but a receipt must be shown.

We are not able to refund special order items - this is for custom goods or goods made up to specific sizes. - This includes cut to size stair products or any underlay cut to special sizes.

It is your responsibility to check your order confirmation for any errors prior to manufacture.  Full details of our returns policy and our in-store returns policy are available at our point of sale desks in our stores.

To get full details of our obligations: read The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which can be found on the DTI website.



Registered Head Office


GH Frith (Bodelwyddan) Ltd

Kaydon House

Kinmel Park


LL18 5TY


FrithRugs is a trading name of GH Frith (Bodelwyddan) Ltd Registered in England and Wales Reg Number: 6911352  

Telephone 0845 4 900 600