Returns/Refund Policy

Our returns policy is simple – Return any goods to us in a unused condition with all labelling attached within 7days for a full refund to our head office: FrithRugs, Kaydon House, Kinmel Park, Bodelwyddan, Denbighshire, LL18 5TY. You must arrange for and pay the costs of returning the products and is entirely your responsibility to ensure the safe keeping of the products whilst in your possession. If you require us to arrange the collection we will gladly arrange this for you and the cost of this will be set aside to the refund due.

You may also make returns in PERSON to any of our stores without appointment but a receipt must be shown.

We do not refund special order items, any goods made to special order or any underlay cut to special sizes.

It is your responsibility to check your order confirmation for any errors prior to manufacture.

To get full details of our obligations: read "The Consumer Protection (Distance Selling) Regulations 2000" which can be found on the DTI website.

Registered Head Office