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Terms & Conditions

It is not possible to guarantee the accuracy of colours shown. No responsibility can be made for different colour settings on individual monitors. Hand made rugs can differ in size. If size is critical then you should phone before ordering. Pile height is the overall height of the rug from the floor.

Some rugs/carpets can be purchased with or without a fringe. If you have a preference it is your responsibility to make sure you have ordered your preferred choice.

Making A Purchase

Click on any items that you wish to buy and put them into the shopping cart.

After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. For payments you can use our secure server or we can process your details over the phone.

Order Confirmation

You will receive an order confirmation within minutes of placing your order. It is your responsibility to check this for accuracy. If the goods are out of stock then we will not process your order until we have confirmed with you stock availability and delivery date. If the goods are no longer stocked that we shall not be liable to find suitable replacements we will simply cancel your order and not charge your credit card or other method of payment.

It is our intention to process all orders immediately and if received before 12pm the goods will be shipped sameday for deliver to you the next working day.

Pricing

We endeavour to display correct pricing and description at all times, FrithRugs reserves the right to refuse the sale of mis-described or mis-priced products. 'This does not affect your statutory rights as a consumer'. If you are making a purchase using an Independent Inspections Insurance Mandate, these can only be made in store, and can only be used against purchases of Full Priced items.

Tax Charges

20.0% VAT is included in all prices shown on the website.

Reaching Us

If you need to reach us, please email us on [email protected], alternatively, you can call on 08454 900 600. Our lines are available from 9.00am to 5.00 pm Monday to Friday.


Registered Head Office

FrithRugs
GH Frith (Bodelwyddan) Ltd
Kaydon House
Kinmel Park
Bodelwyddan
LL18 5TY