Welcome to FrithRugs. By placing an order on our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.
While we strive to represent our products as accurately as possible, we cannot guarantee exact colour accuracy due to variations in individual monitor settings. As such, we accept no responsibility for colour discrepancies that may arise.
Additionally, handmade rugs may vary slightly in size. If size is critical to your purchase, we strongly recommend contacting us directly before placing your order.
The pile height listed for rugs reflects the overall height from the floor, and is for reference purposes only. This is a rough estimate, if this is critical, please contact us and we'll get an exact pile height measurement for you.
Some rugs and carpets are available with or without fringes. If you have a preference, it is your responsibility to ensure you select the correct option during checkout. We cannot be held responsible for errors relating to fringe preference after purchase.
To place an order:
Browse and add your selected items to the shopping cart.
Click "Order" and provide the required information to process your purchase.
We offer secure online payment, and orders can also be completed via telephone.
Once your order is submitted, you will receive an order confirmation via email. Please review this confirmation carefully for accuracy.
If an item is out of stock, your order will not be processed until we have contacted you to confirm availability and an estimated delivery date.
If the product is no longer available, we reserve the right to cancel the order and refund the full amount to your original payment method.
We aim to process and dispatch orders as quickly as possible. Standard delivery is estimated within 2-3 working days.
For Next Day Delivery, orders must be placed before 2:00 PM on weekdays (Excluding Friday).
You will receive an email within 24 hours confirming dispatch and providing an estimated delivery date.
We take care to ensure that product prices and descriptions are accurate, but reserve the right to:
Refuse or cancel orders for mispriced or incorrectly described items.
Update pricing or product details without notice.
This does not affect your statutory consumer rights.
Independent Inspections Insurance Mandate purchases must be made in-store only, and can only be applied to full-priced items.
Items must be collected within 3 working days of the selected collection date.
Uncollected orders will be cancelled and refunded.
If you require an extension, please contact us before the 3-day period expires.
From the date of collection, customers have 14 days to request an exchange or refund.
All prices listed on our website include Value Added Tax (VAT) at the current rate of 20%.
For any queries or assistance, please reach out to us:
Email: sales@frithrugs.co.uk
Phone: 01745 584404
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM
FrithRugs is a trading name of:
GH Frith (Bodelwyddan) Ltd
Kaydon House, Kinmel Park,
Bodelwyddan, LL18 5TY,
United Kingdom
Company Registration Number: 6911352 (Registered in England and Wales)
Please note that in-store terms and conditions may differ from online terms. For in-store purchases, refer to the Terms available at the point of sale.
