Delivery Schedule ( For Large rug deliveries please see detail below)
Standard GB Mainland Delivery is 3-5 Days. Orders just for Underlay are dispatched by Royal Mail 2nd class so up to two days longer. We will notify you within 24 hours of receiving your order of when it is due to be dispatched / delivered. For our Fast Shipping - Next Day service, orders received by 2pm will be dispatched the same day. Orders after this will be dispatched the next day. (Fast Shipping - Next day delivery is available to Website orders only, not via phone)
(Monday - Friday only. Orders taken Saturday and Sunday will be dispatched on Monday)
If Fast-Shipping - next day is not possible we will inform you of the next available delivery date. A signature will be required for your delivery, and deliveries are made at any time between 8am - 6pm. If you are not in when delivery is attempted then a card will be left by the delivery company. This card will have all the courier details on it so that you can contact them to either re-schedule a convenient delivery date with them or pick the item(s) up from your local depot.
GB Mainland (Includes Isle of Wight) Delivery
1. Isle of Wight IV, KW, PA & PH have a size/weight limit of 10’ x 8’ (3.05 x 2.44) or 30kgs. Anything above this size/weight will incur an extra delivery fee, which you will be advised of before your order is processed.
2. Saturday and Next Day deliveries are not avaliable to Scottish Highlands - AB, IV, KW, PA & PH.
3. Shipping to any off shore or international destinations please contact us by email, with the product you require and the address and we will obtain a shipping price for you.
For goods which are too large for standard carriers to take – goods over 3.20m wide and over 40kgs, the delivery time will be within 14 days. These may be delivered by our own vehicles, in England and Wales. (For Scotland and other areas please contact us for details). After your order is received we will call you to advise of the nearest date available for your delivery. If you live away from the GB Mainland we will not be able to deliver the Large Rugs over 13' x 10' (4m x 3M) and you should contact us before purchase to discuss.
There may be an extra delivery charge to deliver large rugs which are on clearance or sale. This only applies to large rugs 13' x 10' / 4.00m x 3.00m and over, and for certain postcode areas. We will contact you before processing your order if there is an extra charge, or you should contact the sales department prior to ordering to enquire about this.
Please note - If more than 1 rug is ordered and the stock is in different stores, we will gather the items together from the different locations before dispatching, so they are all dispatched together. This could add 3-5 days onto the delivery time, but will ensure that items match if they need to for colour, and also they arrive on one delivery and is less disruption to yourself. If this happens we will contact you immediately to let you know of the delay.
Potential Consequential Loss
Over 97% of orders are delivered on time and without difficulty. Unfortunately errors can occur, particularly with couriers and we will always do our best to rectify any problems. Unfortunately we cannot take any responsibility for the consequences of late arrival, non arrival or any other problems with your order.