Delivery Schedule ( For Large rug deliveries please see detail below)
Standard GB Mainland Delivery is 3-5 Days. Orders just for Underlay are dispatched by Royal Mail 2nd class so up to two days longer. We will notify you within 24 hours of receiving your order of when it is due to be dispatched / delivered. For our Fast Shipping - Next Day service, orders received by 2pm will be dispatched the same day. Orders after this will be dispatched the next day. (Fast Shipping - Next day delivery is available to Website orders only, not via phone)
(Monday - Friday only. Orders taken Saturday and Sunday will be dispatched on Monday)
If Fast-Shipping - next day is not possible we will inform you of the next available delivery date. A signature will be required for your delivery, and deliveries are made at any time between 8am - 6pm. If you are not in when delivery is attempted then a card will be left by the delivery company. This card will have all the courier details on it so that you can contact them to either re-schedule a convenient delivery date with them or pick the item(s) up from your local depot.
GB Mainland (Includes Isle of Wight) Delivery
1. Isle of Wight IV, KW, PA & PH have a size/weight limit of 10’ x 8’ (3.05 x 2.44) or 30kgs. Anything above this size/weight will incur an extra delivery fee, which you will be advised of before your order is processed.
2. Saturday and Fast Shipping - Next Day deliveries are not available to Scottish Highlands - AB, IV, KW, PA, PH, DD FK.
3. Shipping to any off shore or international destinations please contact us by email, with the product you require and the address and we will obtain a shipping price for you.
We offer a next day delivery service for a number of our products. To choose next day delivery for your order, please select GB Mainland Next Day from the Shipping option sat checkout. An additional charge will be added to your final order.Please note that rugs will only be dispatched on the same day when the order is received before 2pm. Any orders received after this time will be processed and dispatched the following day.Rugs for next day delivery are only available to order through the website, and not via phone.
As large rugs are more difficult to transport the timescale of items over 230cm will be 7-14 days. There are two options available, a door step delivery or delivery to a ground floor room and laid down. If you require installation on an above ground floor room please contact us before ordering to arrange.
Once ordered we will contact you to arrange the delivery. (England and Wales only, for Scotland and any other areas please email / call to discuss before placing your order for a large rug),
There may be an extra delivery charge to delivery large rugs which are on clearance or sale, for certain postcode areas. We will contact you before processing your order if there is an extra charge, or you could contact the sales department prior to ordering to enquire about this.
If the item is within the limits we will send the item, via TNT. This will be a one man delivery route and assistance will be required. If you will not be able to give assistance please call to arrange another delivery method.
Please note - If 1 or more rug(s) are out of stock in our distribution centre there may be a delay getting your order dispatched. We will gather your order at our distribution centre, any items that are in our stores before dispatching. This could add 3-5 days onto the delivery time, this will also ensure that items match if they need to for colour, and also they arrive on one delivery and is less disruption to yourself. If this happens we will contact you to let you know of the delay.
Potential Consequential Loss
Over 97% of orders are delivered on time and without difficulty. Unfortunately errors can occur, particularly with couriers and we will always do our best to rectify any problems. Unfortunately we cannot take any responsibility for the consequences of late arrival, non arrival or any other problems with your order.
For In Store purchased delivery Info, please see in discuss with your local store - as these will differ to online delivery info.