Terms and Conditions

It is not possible to guarantee the accuracy of colours shown. No responsibility can be made for different colour settings on individual monitors. Hand made rugs can differ in size. If size is critical then you should phone before ordering. Pile height is the overall height of the rug from the floor.

Some rugs/carpets can be purchased with or without a fringe. If you have a preference it is your responsibility to make sure you have ordered your preferred choice.

Making A Purchase

Click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. For payments you can use our secure server or we can process your details over the phone. 

Order Confirmation

You will receive an order confirmation within minutes of placing your order. It is your responsibility to check this for accuracy. If the goods are out of stock then we will not process your order until we have confirmed with you stock availability and delivery date. If the goods are no longer stocked that we shall not be liable to find suitable replacements we will simply cancel your order and cancel the charge made on your credit card or other method of payment. 

It is our intention to process orders as soon as possible and will be delivered in 2-3 days. For Next Day delivery orders need to be placed before 2pm the goods. (Week days only). Once you have placed an order we will notify you by email within 24 hours of when your order will be dispatched and the estimated delivery date.


We endeavour to display correct pricing and description at all times, FrithRugs reserves the right to refuse the sale of mis-described or mis-priced products. This does not affect your statutory rights as a consumer. If you are making a purchase using an Independent Inspections Insurance Mandate, these can only be made in store, and can only be used against purchases of Full Priced items.

Click and Collect service

Items not collected in 3 working days from the chosen collection date will be cancelled and refunded. If you need an extension before collecting please contact us. From date of collection you have 14 days to return the item for exchange or refund.

Tax Charges

20.0% VAT is included in all prices shown on the website. 

Reaching Us

If you need to reach us, please email us on sales@frithrugs.co.uk, alternatively, you can call on 01745 584404. Our lines are available from 9.00am to 5.00 pm Monday to Friday. 

Registered Head Office

GH Frith (Bodelwyddan) Ltd
Kaydon House
Kinmel Park
LL18 5TY
FrithRugs is a trading name of GH Frith (Bodelwyddan) Ltd Registered in England and Wales Reg Number : 6911352   

Telephone 01745 584404                    sales@frithrugs.co.uk
For In Store terms and conditions please see Terms located in store - These will vary to online Terms.
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