Our returns policy is simple – Return any goods to us in a unused condition within 14 days for a full refund to our head office:

FrithRugs, Kaydon House, Kinmel Park, Bodelwyddan, Denbighshire, LL18 5TY.

You must arrange for and pay the costs of returning the products and is entirely your responsibility to ensure the safe keeping of the products whilst in your possession. 

If you require us to arrange the collection we will gladly arrange this for you and the cost of this will be set aside to the refund due. The cost of the return for rugs up to 155cm in width is £20, from 156cm to 201cm is £30, and anything above this size would be worked out on an individual basis. Large rugs can be quite expensive to collect, as they are too big for national carriers and we may need to send a dedicated vehicle from North Wales to collect.  As a guide the cost would be around 25p - 50p per mile travelled. You should make sure the size is correct before ordering.  Returns do not need to be in their original packaging, but must be something similar as to not get damaged in transit. 

We are not able to refund special order items - this is for custom goods or goods made up to specific sizes. - This includes cut to size stair products or any underlay cut to special sizes. 

It is your responsibility to check your order confirmation for any errors prior to manufacture.

For In Store returns Info,  please see Terms and Conditions in your local store - these will differ to online policies.

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